Got Questions? We’ve Got Answers!

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at info@ininvite.com or call us on 1860 123 1000 between 9 am & 7 pm on all days including Sunday to get our immediate help.


  • Registration

    How do I register?

    You can register by clicking on the "Register" link at the top left corner of the homepage. Please provide the information in the form that appears and submit the registration information.

    Are there any charges for registration?

    No. Registration is absolutely free.

    Do I have to necessarily register to shop on ininvite?

    You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

    Can I add more than one delivery address in an account?

    Yes, you can add multiple delivery addresses in your ininvite account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

    Can I have multiple accounts with same mobile number and email id?

    Each email address and phone number can be associated with one ininvite account only.

    Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

    Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

    Can I have different city addresses under one account and still place orders for multiple cities?

    Yes, you can place orders for multiple cities.

  • Account Related

    What is My Account?

    My Account is the section you reach after you log in at ininvite. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

    How do I change my password?

    You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

    What are credit notes & where can I see my credit notes?

    Credit notes reflect the amount of money which you have pending in your ininvite account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

    What is My Shopping List?

    My Shopping List is a comprehensive list of all the items previously ordered by you on ininvite. This enables you to shop quickly and easily in future.

  • Payment

    What are the modes of payment?

    You can pay for your order on ininvite.com using the following modes of payment:

    a.Cash on delivery
    b. Credit and debit cards (VISA / Mastercard / Rupay)
    Is it safe to use my credit/ debit card on ininvite?

    Yes it is absolutely safe to use your card on ininvite.com. When you fill your card detail then you have send a secure code(OTP) on your register no. It means extra security for customers, thus making online shopping safer

    What is the meaning of cash on delivery?

    Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

    If I pay by credit card how do I get the amount back for items not delivered?

    If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your bigbasket account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

  • Delivery Related

    When will I receive my order?

    Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.

    How are the fruits and vegetables packaged?

    Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.

    How will the delivery be done?

    We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

    How do I change the delivery info (address to which I want products delivered)?

    You can change your delivery address on our website once you log into your account. Click on “My Account” at the top left hand corner and go to the “Update My Profile” section to change your delivery address.

    Do you deliver in my area?

    You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

    Will someone inform me if my order delivery gets delayed?

    In case of a delay, our customer support team will keep you updated about your delivery.

    How much are the delivery charges?

    Delivery charges will depend on your order.

    • 1)If you order everything from the same shop(one shop),delivery charges will be Rs.20
    • 2)If you order from more than one shop ,delivery charges will be RS.20 for 1st shop and then Rs.5 for following shops and you can order from maximum 3 shops.
    • 3)You can get additional discount on delivery charges,if any Seller wants to give offers to his customers.
    Do you do same day delivery?

    We do same day delivery provided you place your order before 3:00 noon on the day you want delivery.

    What is Same Day Delivery?

    ininvite has now started same day delivery. All you have to do is order before 3:00 noon and we will deliver it to you the same day evening*. Any order placed after 3:00 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 3:00 noon you can choose from either 4:00 pm to 9:00 pm slot. But, if order is placed after 3:00 noon you will receive it the next day in the slot chosen by you.

    Is Same Day Delivery applicable to only a few products or all products?

    The Same day Delivery is applicable to our entire range of products.

  • Order Related

    I missed the delivery of my order today. What should I do?

    The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.You can check your SMS for more details on when the courier service will try to deliver again.

    The delivery of my order is delayed. What should I do?

    On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

    What should I do if my order is approved but hasn't been shipped yet?

    Sellers usually ship orders 1-2 business days they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

    Can I take the shipment after opening and checking the contents inside?

    As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

    How do I know my order has been confirmed?

    An e-mail & SMS will be sent once you've successfully placed your order.

    How do I check the current status of my order?

    The only way you can check the status of your order is by contacting our customer support team.

  • Customer Related

    How do I contact customer service?

    Our customer service team is available throughout the week, all seven days from 10 am to 6 pm. They can be reached at 18601231000 or via email at customerservice@ininvite.com

    What are your timings to contact customer service?

    Our customer service team is available throughout the week, all seven days from 10 am to 6 pm.

    How can I give feedback on the quality of customer service?

    Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with ininvite. Do write to us atkbn@ininvite.com in case of positive or negative feedback.

  • Return, Refund and Cancellation

    You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery. Return request will be reviewed by Company. If required, request will be shared with the merchant for his/her approval. After approval, pickup of the product will be arranged through our courier partners. After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability.

    Returns/Replacement are accepted under the following cases:
    • Wrong Product – Wrong color/ size/ style
    • Wrong item ordered/ delivered
    • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
    • Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
    • Damaged Product – Physical damage/ Tampered product or packaging
    • Wrong Quantity – Missing Products/ Parts
    Returns/ Replacement requests will not accepted under following cases:
    • If Products are Altered/ Used
    • If Product is Returned without Original Packaging (price tags, labels & accessories)
    • If Serial Number is tampered
    • For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
    • For Damaged/Missing product that is reported after 2 days of the delivery
    • For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
    When will I get my refund?
    • Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive and process your return.
    • If order was placed through COD mode. User will receive payment in their Wallet.
    Cancellation:
    • If it is Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy.
    • A cancellation request cannot be made after your order is dispatched.
  • Others

    Do you have offline stores?

    No we are a purely internet based company and do not have any brick and mortar stores.

    I’d like to suggest some products. Who do I contact?

    If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@ininvite.com and we will try our best to make the product available to you.

    Why are faster delivery options not available at my location?

    Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

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